If you’re a frequent user of WhatsApp, you may have encountered the frustrating issue of the app getting stuck on “Connecting.” This can be a particularly annoying problem, especially if you rely on WhatsApp for important communication with friends, family, or colleagues.
This article will provide а step-by-step guide to fixing WhatsApp when it’s stuck on “Connecting.” So before you reach out to WhatsApp support for help, be sure to give these troubleshooting steps a try.
Check your internet connection.
One of the first things you should do when trying to fix WhatsApp stuck on “Connecting” is to check your internet connection. WhatsApp requires an active internet connection to function properly, so if your internet is down or experiencing issues, the app will be unable to connect. Here are some steps you cаn take to check if your internet connection is working properly:
- Check if your internet connection is active. Try browsing the web or streaming a video to see if the internet is functioning normally.
- Restart your router or modem. Restarting these devices can fix internet connection issues.
- Check for outages in your area. If there is а widespread internet outage in your area, there may not be much you can do except wait for the issue to be resolved.
- Check for any issues with your internet service provider (ISP). Contact your ISP if you suspect there may be a problem.
If none of these steps help to fix the “Connecting” issue, there may be a problem with your phone or the WhatsApp app itself. In the next steps, we’ll cover some more advanced troubleshooting techniques that may help to resolve the problem.
Restart your phone
If checking your internet connection аnd trying some basic troubleshooting steps hasn’t helped to fix WhatsApp stuck on “Connecting,” you should next try restarting your phone. Restarting your phone can often fix many issues, including problems with apps like WhatsApp. Here’s how to restart your phone:
- On an iPhone: Press and hold the power button (also known as the sleep/wake button) until the “Slide to Power Off” slider appears. Swipe the slider to turn off your phone. Hold the power button again to turn your phone back on until the Apple logo appears.
- On an Android: Press and hold the power button until the “Power Off” option appears. Tap the “Power Off” button and confirm that you want to turn off your phone. Hold the power button again to turn your phone back on until the logo appears.
After restarting your phone, try opening WhatsApp again to see if the “Connecting” issue has been resolved. If the problem persists, other issues may be at play that requires more advanced troubleshooting techniques.
Check for updates
If restarting your phone hasn’t helped to fix WhatsApp stuck on “Connecting,” the next thing you should try is checking for updates. Outdated versions of WhatsApp can sometimes cause problems, and updating the app to the latest version can often fix these issues. Here’s how tо check for updates on iPhone and Android:
- Open the App Store app on an iPhone, and tap your profile icon in the top right corner. Scroll down and tap “Updates.” If an update is available for WhatsApp, it will be listed here. Tap “Update” next to WhatsApp to begin the update process.
- On an Android: Open the Google Play Store app, and tap the hamburger icon in the top left corner. Tap “My apps & games.” If an update is available for WhatsApp, it will be listed here. Tap “Update” next to WhatsApp to begin the update process.
If there is no update available, or if updating the app doesn’t fix the “Connecting” issue, other problems may be at play. In the next steps, we’ll cover some more advanced troubleshooting techniques that may help to resolve the issue.
Clear cache and data
If updating WhatsApp hasn’t helped to fix the “Connecting” issue, you should next try clearing the app’s cache and data. Clearing cache and data can often help resolve apps’ problems, including WhatsApp. Here’s how to clear cache and data on iPhone and Android:
- On an iPhone: Go to “Settings,” then tap “General.” Scroll down and tap “iPhone Storage.” Scroll down and tap “WhatsApp.” Tap “Delete App,” then confirm that you want to delete the app and its data—Reinstall WhatsApp from the App Store.
- On an Android: Go to “Settings,” then tap “Apps & notifications.” Tap “See all apps,” then scroll down and tap “WhatsApp.” Tap “Storage,” then tap “Clear cache” and “Clear data.” Reinstall WhatsApp from the Google Play Store.
After clearing the cache and data, try opening WhatsApp again to see if the “Connecting” issue has been resolved. If the problem persists, other issues may be at play that requires more advanced troubleshooting techniques. In the next steps, we’ll cover some additional methods you can try to fix WhatsApp stuck on “Connecting.”
Contact WhatsApp support
If you’ve tried all of the above steps and WhatsApp is still stuck on “Connecting,” you should contact WhatsApp support for further assistance. Here are the steps for getting in touch with WhatsApp support:
- Open WhatsApp, and tap “Settings.”
- Tap “Help,” then tap “Contact Us.“
- Select the issue you’re experiencing from the list of options. If “Connecting” is not an option, select the closest match.
- Tap “Send.”
- Follow the on-screen instructions to provide more information about your issue. Be sure to include any error messages you’re seeing and any other relevant details.
- Tap “Send.”
Once you’ve sent your message to WhatsApp support, you should receive a response within a few days. In the meantime, you can use some of the troubleshooting steps outlined in this article to see if you can resolve the issue independently. It’s also a good idea to keep an eye on the WhatsApp status page (https://www.whatsapp.com/status/) to see if there are any known issues or outages that could be causing the “Connecting” problem.
If WhatsApp is stuck on “Connecting,” you can try many troubleshooting steps to fix the problem. These include checking your internet connection, restarting your phone, checking for updates, clearing cache and data, and reinstalling the app.
If none of these steps help resolve the issue, you can contact WhatsApp support for further assistance. Be sure to follow the steps outlined in this article carefully, and try each solution before moving on to the next one. With patience and persistence, you should be able to get WhatsApp up and running again in no time.