When you’re in the middle of browsing your feed or creating a new story on Instagram, and you get the “Sorry, We Couldn’t Complete Your Request” message, it may be frustrating.
This error message will appear when the app, network, or device is at fault.
Don’t panic if you run into this problem; several possible solutions exist. Look at the most common reasons for this mistake and get detailed instructions for fixing it so you can resume using Instagram without disruptions.
If you’re a casual user or a business owner who relies on the site for advertising, you should immediately fix this problem.
Let’s start resolving Instagram’s “Sorry, We Couldn’t Complete Your Request” issue.
Common Causes of the Error
The “Sorry, We Couldn’t Complete Several factors can cause your Request” error on Instagram.
Understanding the root cause of the error can help you quickly resolve it and get back to using the app. Here are some of the common causes of the error:
- Network Connectivity Issues: If you’re facing this error, it could be because of a poor internet connection. This could bе due to a weak Wi-Fi signal, a problem with your network provider, or a temporary outage.
- Server Downtime: Sometimes, the Instagram servers may be undergoing maintenance or experiencing a temporary outage. This can result in аn error message appearing on your screen.
- App Cache and Data Issues: Over time, the cache and data stored on your device can become corrupted, causing the app to behave abnormally.
- Incorrect Login Credentials: If you’re using the incorrect login details, you may receive an error message. This is especially common if you’ve recently changed your password and forgotten to update it in the app.
Here are the step-by-step troubleshooting steps you can try to resolve the “Sorry, We Couldn’t Complete Your Request” error on Instagram:
- Checking Network Connection: The first step is to check your network connection. Ensure that your device is connected to a stable Wi-Fi network оr that your mobile data is turned on. Try to access a different website or app to see if the internet connection is working properly.
- Clearing App Cache and Data: Clearing the app cache and data can help to resolve the error. To dо this, go to your device’s Settings > Apps/Application Manager > Instagram > Storage > Clear Cache and Clear Data.
- Updating the App: If the app is outdated, it could be causing the error. Ensure that you have the latest version of Instagram installed on your device. To do this, go to the App Store or Google Play Store and check for updates.
- Logging Out and Logging Back In: Logging out of your Instagram account and logging back in can help to resolve the error. To log out, go to your profile, tap on the three lines in the top right corner, and select Settings > Log Out. Then log back in using your correct login credentials.
- Disabling VPN: If you’re using a VPN, it could be causing the error. Disable your VPN and try accessing Instagram again.
- Restarting the Device: Sometimes, simply restarting your device can help tо resolve the error. Turn off your device and turn it back on after a few minutes.
If the troubleshooting steps didn’t resolve the “Sorry, We Couldn’t Complete Your Request” error on Instagram, you could still try some advanced solutions. These include:
- Updating Device Software: Outdated device software can cause compatibility issues with the app, resulting in an error message. Ensure that your device software is up to date by going to your device’s Settings > System > Software Update.
- Contacting Instagram Support: If you still face the error after trying all the troubleshooting steps, consider contacting Instagram support. You can dо this by visiting the Help section in the app or the Instagram Help Center website.
- Uninstalling and Reinstalling the App: In some cases, uninstalling and reinstalling the app can resolve the error. To dо this, go to your device’s Settings > Apps/Application Manager > Instagram > Uninstall. Then, go to the App Store or Google Play Store and reinstall the app.
There is a workaround for the Instagram “Sorry, We Couldn’t Complete Your Request” problem. Using the solutions, you should be able to fix the problem and resume using the program in no time.
If the problem still exists after attempting the more complex options, you may want to contact Instagram’s support team.